Frequently Asked Questions
Everything you need to know about elevating your living space.
What is the standard shipping timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard delivery typically takes 5-10 business days. For oversized furniture pieces, our white-glove delivery team will contact you to schedule a specific arrival window.
What is Birkdale's return policy?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or personalized home goods are final sale and cannot be returned unless they arrive damaged or defective.
How do I care for my Birkdale textiles and upholstery?
To maintain the longevity of your fabrics, we recommend regular vacuuming with a soft brush attachment and immediate spot cleaning with a damp cloth. Specific care instructions are included on the label of every product.
Do you offer international shipping?
Currently, Birkdale ships to the contiguous United States and Canada. We are working on expanding our logistics to reach more international destinations in the near future.
Can I request fabric swatches before making a purchase?
Yes, we understand the importance of color and texture in your home. You can order up to five complimentary swatches through our 'Swatch Request' page to ensure the material matches your interior design perfectly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm, allowing you to pay for your home upgrades over time.